Exchanges Returns And Refunds

We make sure all products have been accurately described to ensure that you receiving high-quality and satisfactory products. However, if for any reason you’re not totally pleased with your purchase, we accept return of product(s) under the following conditions:

We accept return(s) 30 calendar days from the original purchase date. Any return(s) or requests after 30 calendar days of purchase will not be honored.

  • The customized orders are non-refundable.
  •  Products must be return in the original state.

The goods should never be used or altered (brushed, combed, picked, cut, removed from the weft, or otherwise processed) in any way. Zip ties, tags and Bundle deals cannot be broken up, they must be intact, Otherwise, we will return the product to the client without any issue of a refund.

  • With Your Original Receipt.

Place your item(s) in its original box with receipt and order form

Get in touch with our chat online representative by sending us the return ticket or send email to [email protected], indicating which item(s) you would like to return and the reason for your return.
Return Address:


Consignee: USGRS B62JABE
Address: 1000 High St
City: Perth Amboy
State/Prov. : New Jersey
Country: United States of America
Zip Code: 08861

After we receive your goods, please wait for 3-4 working days to process your return. Once we confirm that the goods can be resold, we will refund you the refund of the original payment method used for purchase. After your account is credited, a confirmation email will be sent.

If you still don’t receive a refund after a few days, please contact your credit card issuing company. Processing may take several days, please be patient. If you do not get a refund after contacting the credit card company, please contact our customer support department by email: [email protected]

  • Incorrect Item(s) or Missing Item(s)

If your order is partially missing or incorrect, please contact our Customer Service at +1 9038846510 or customer [email protected]

  • Damaged shipment

If your order has been delivered damaged, resulting in loss of products. Please take photos and keep all the original packages to contact the customer service center at +1 9038846510 or customer [email protected] immediately. We will send you a replacement or refund you after we confirm it.